A: We are a manufacturer, and we have built up our company since 2003.

A: Our factory address is: No. 383 of Chengyang Road, Yunting Town, Jiangyin City, Wuxi City, Jiangsu, China.

A: 1). Fly to Wuxi airport, we will pick you up. 2). Fly to Shanghai Airport, then by high-speed train From Shanghai Hongqiao railway station to Wuxi railway station, it will take around 50 minutes, then we can pick you up.

A: It’s always my pleasure, a hotel booking service is available.

A: We have a very professional sales team and technology team. We will provide you the detailed introductions by photos, videos, and technical proposals. If you have any questions, we can reply to you in the shortest time.

A: Yes. We have an experienced team for working out the most suitable design and production.

A: Send us your design drawing if you have any. Or tell us your design idea. we will arrange for our engineers to make the drawing for your confirmation first. After every technical detail is confirmed, meantime, we reach an agreement on the price, delivery time, after-sales service, etc. We can sign a contract then.

A: It’s better to offer us a product drawing pr sketch which has the sizes and requirements. If there is no one, you can tell us the product sizes, material type, we will arrange a technician to make the drawing for your confirmation first.

A: Yes. We can.

A: You need to provide the profile drawing, material, thickness, voltage, and your special requirements. Then, our technology team will analyze and offer you a suitable technical proposal.

A: After we reach a cooperation, our production department will issue a production schedule, and the salesperson who contacts you will keep in touch with you. At each stage of the production process, pictures and videos will be provided for your confirmation in a timely manner.

A: We always strictly control the quality of raw materials. At the same time, we are equipped with advanced processing equipment and have a team of highly skilled employees. During the production process, we always strictly abide by the production process quality control and quality inspection.

A: We record the testing video for your reference. You are welcome to visit us and test the machine in our factory by yourself or the third party.

A: Within one year since the date of finishing commissioning. The guarantee covers all the electric, mechanic and hydraulic parts in the line except for the easy-worn parts.

A: Yes, we are happy to give advice and we also have skilled technicians available across the world. We need your machines running in order to keep your business running.

A: Hailong is doing its best to provide timely and convenient service support for the customers, the contents of services include pre-sale technical counseling, field installation, operation technical training, application solution training, troubleshooting support, etc.

A: We will provide 7 days of free training if you are in our factory.

A: Yes, if the equipment is directly sold from us, we will arrange experienced technicians to support the installation and collaboration when the machine arrives. If the device is sold by our distributors, we will authorize them to send experienced engineers to support the installation and collaboration when the machine arrives. Except the contract made other agreements for the installation.

A: We can send technicians to your country to install the machine. The buyer should bear the expenses including visa, round trip ticket, and suitable accommodation, also the buyer should pay a salary of 100 USD/day.

A: Our machine's warranty period is 12 months, if the broken parts can't repair, we will send new free parts to replace the broken parts. You need to pay the cost of the machine that exceeds the warranty period. We can negotiate to solve the problem, and we supply technical support for the whole life of the equipment.